Set up the right number arrangement
Use a Pinnacle business number, discuss porting an eligible existing number, or keep your public number and use a separate Recovery Number.
Business communications, made calmer
Keep customer conversations moving when your business is busy.
Pinnacle brings your business calls, texts and customer conversations into one place, with configurable follow-up when a call cannot be answered.
CallsTextsCustomersFollow-up
Incoming call+44 20 7946 0182Customer enquiry
↘Call cannot be answeredFollow-up ready
Inbox●
AS
Alex ShawCould I book a visit this week?
NowThanks Alex — we can help with that.Thursday works for me.
When timing matters
A missed call should not mean a lost conversation.
When your team is with customers, on the road or simply unavailable, an enquiry can be easy to lose. Pinnacle helps you keep the call, message and follow-up in one clearer workflow.
Without a clear workflow
Customer calls ↓ Business is busy ↓ No response
With Pinnacle
Customer calls ↓ Pinnacle follow-up ↓ Conversation continues
How Pinnacle works
A simple, considered setup for customer communication.
Configure how your business responds
Set your business hours, availability messages and the follow-up you want for qualifying calls and customer messages.
Keep the conversation together
Use the Pinnacle Inbox to see calls, texts, contacts and customer history in one place.
Key features
The essentials for a more responsive business.
Business calls + messages
See customer calls, SMS and conversation history without jumping between separate tools.
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Business calls + messages
See customer calls, SMS and conversation history without jumping between separate tools.
Manage your customer communication in one place. View inbound and outbound calls, SMS conversations and contact history together, so your team always has the full context before they respond.
- ✓ Unified view of calls and messages
- ✓ Keep full conversation history
- ✓ Faster, more informed replies
Missed call text back
Set a text-back for qualifying missed calls, so customers have a clear way to continue the conversation.
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Missed call text back
Set a text-back for qualifying missed calls, so customers have a clear way to continue the conversation.
Automatically engage callers when you can't answer. A customisable text message gives them an immediate next step and captures their enquiry before they call a competitor.
- ✓ Triggered on unanswered or busy calls
- ✓ Customisable SMS templates
- ✓ Keep the lead warm immediately
Business availability
Set normal business hours, closed-hours responses, away periods and temporary unavailable messages.
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Business availability
Set normal business hours, closed-hours responses, away periods and temporary unavailable messages.
Control exactly when and how your business responds. Configure specific messages for out-of-hours enquiries or when you step away, ensuring customers always receive a clear response.
- ✓ Customisable business hours
- ✓ Dedicated closed-hours messages
- ✓ Temporary 'away' modes
Customer history
Keep contact details, recent messages and call activity alongside each customer conversation.
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Customer history
Keep contact details, recent messages and call activity alongside each customer conversation.
Every interaction is logged and accessible. View past calls, read previous text messages, and check contact details in a single continuous timeline for each customer.
- ✓ Chronological communication timeline
- ✓ Integrated contact management
- ✓ Never lose context again
Configurable follow-up
Choose useful follow-up including answered-call messages, reminders and review requests.
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Configurable follow-up
Choose useful follow-up including answered-call messages, reminders and review requests.
Automate the routine communication that follows a conversation. Trigger templated SMS messages after a call finishes to send appointment reminders, links, or request feedback.
- ✓ Post-call follow-up templates
- ✓ Review request automation
- ✓ Consistent customer experience
Call from your laptop
Where supported by your number setup, make calls through the Pinnacle Inbox from your computer.
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Call from your laptop
Where supported by your number setup, make calls through the Pinnacle Inbox from your computer.
Turn your computer into a business phone. Dial out or receive calls directly within the Pinnacle Inbox using your headset, keeping your personal mobile number private.
- ✓ In-browser calling
- ✓ Keep personal numbers private
- ✓ Integrated with customer records
Missed call recovery
Give missed enquiries a clear next step.
When a qualifying call cannot be answered, Pinnacle can send the follow-up you have configured. The customer can reply by text, and your team can continue the conversation from the Inbox.
Available features depend on your number setup, routing and messaging configuration.☎Customer calls
→×Call cannot be answered
→✦Configured text-back
→↗Reply in Inbox
Pinnacle inbox
A clearer view of every customer conversation.
Pinnacle keeps messages, contacts and call activity together, so your team can see the context before they reply or call back.
Morgan LeeCustomer · 07400 123 456
Call customerToday, 10:42
Incoming call · no answer
Hi Morgan, thanks for calling. How can we help?
Can you call me back this afternoon?
Automations & availability
Useful communication automation, on your terms.
Configure responses for missed calls, closed hours, away periods and qualifying answered calls. Use your own wording, and keep control of when each automation is active.
01Missed Call Text Back→
02Closed Hours Response→
03Answered Call Follow-Up→
04Unanswered Call Voice Message→
05Number Off Response→
06Holiday / Away Reply→
07Review Request→
08Regular Timed SMS→
Number options
Choose the number setup that suits your business.
New Pinnacle Number
Use a business number through Pinnacle for calls, messages and Inbox communication.
Keep Your Existing Number
Keep the public number your customers already know. Where your provider supports it, conditionally forward unanswered or busy calls to a separate Pinnacle Recovery Number.
Port an Existing Number
If your number is eligible, speak to us about bringing it into your Pinnacle setup.
Who it’s for
Built for businesses where every enquiry matters.
Pinnacle is a good fit for service businesses that receive meaningful calls and messages, and want a more reliable way to keep customer communication moving when the team cannot respond immediately.
- Trades
- Appointment-based businesses
- Local professional services
- Service businesses
Start with your workflow
See what Pinnacle could look like for your business.
We’ll talk through your current number setup, how you handle enquiries, and the communication workflow that makes sense for your team.
Book a demo ↗